Troubleshooting: failed trades, stuck exits and missing SOL¶

Q: Why did my exit not sell?

Read the tag on the position under Exits . Needs an open tab : in Live your wallet signs each sell, and no tab means no signature. The hit waits. Open clusterz within 15 minutes and it sells at once, unless the level was hit over two minutes ago and the price is now more than 15 points worse. Then it asks. After 15 minutes it always asks. Not sold , with Sell now and Keep : that is the question. Keep clears only that level. Retrying : the sell did not go through and is trying again. Runs while closed : covers a full sell at your Take profit , Stop loss or Trailing stop only. Everything under More still needs an open tab. "No exits. Only you sell this.": none set. Exits in Trade settings apply to new buys. Open positions keep the exits they opened with. "A moonbag: only you sell it.": no rule touches it. A fast move can also fill past your level. The toast gives the real return. What to do: set levels on the position itself. Read Live exits while the app is closed before you turn on Keep exits running when I close the app .

Q: Why does it say trading is paused or reconnecting?

Trading is paused. "Selling too, until our Solana connection returns. To sell now, export your key.": our link to Solana is down and the price keeps moving. Wait, or press Export key and sell from another wallet app. A Copy wallet key cannot be exported, so bags in it wait. Live trading is paused by clusterz. "Nothing trades until it resumes. Your SOL is untouched.": we stopped it. Token prices still move. Your Main wallet's key is still exportable under Account > Wallets . Reconnecting. "Prices may be old.": your link to us dropped. Do not trade off that number. Back online. means it returned.

Why a buy or sell failed, why an exit did not sell, why a copy skipped, and where your SOL went. What each message means and what to do next.

Bad news first: a Solana transaction cannot be reversed, and some tokens cannot be sold at all. Nothing on this page changes that.

Read the exact words on screen before you click again. A trade fails in one of two places. Refused before sending: nothing left your wallet.

Landed and failed on Solana: the network kept its fee and the trade did not happen. Our fee rides in the same transaction, so a failed trade pays us nothing.

Not broken, just a question? Go to the FAQ. Something look different? Check What's new.

Trades¶

Why did my buy fail?¶

The toast turned red and reads "Buy failed:" plus a reason. No tokens were bought. The usual reasons:

"not enough SOL, X short": the wallet cannot cover the size, the fee and network costs. An empty wallet opens Your wallet is empty instead.
"price moved past your slippage": the price ran past your Max price move before the trade landed. A network fee was paid.
"no market will take this trade right now" or "this token has no live pool": there is nothing to buy from. Nothing was sent.
"this token just moved to its new pool": it graduated mid-trade.
"network busy, try again": a hiccup, not an outage.

What to do: add SOL if you are short. Try again once. Raise Max price move in Trade settings only if you accept a worse fill.

Why did my sell fail?¶

"Sell failed:" means the position is still open. The reasons that matter:

"this token's pool cannot fill this trade": the pool may be drained.
"the curve has no SOL left to pay for this sell": same problem, on the curve.
"this token is frozen in your wallet and cannot be traded": a honeypot. Nothing we can send gets it out.
"trading on this token's pool is switched off right now": wait for the pool.
"too few tokens to sell": dust. Reclaim rent closes the account.
"Not sold: another sell of this token is landing": nothing failed. Sell again once it lands.

What to do: sell again, then try 25% instead of All. If the price moved, raise Max price move. A drained pool does not pay on any screen. A copy's failed sell reads "Not sold:" with the token and "Trying again."

Did my trade go through?¶

"Still confirming $TOKEN buy" means it is still waiting after 30 seconds. "No word on $TOKEN buy · Check your wallet" after a minute means we lost sight of it, not that it failed.

What to do: tap the toast. It opens your wallet on an explorer, where a landed trade shows first. Check there before you trade the same token again.

Why did my exit not sell?¶

Read the tag on the position under Exits.

Needs an open tab: in Live your wallet signs each sell, and no tab means no signature. The hit waits. Open clusterz within 15 minutes and it sells at once, unless the level was hit over two minutes ago and the price is now more than 15 points worse. Then it asks. After 15 minutes it always asks.
Not sold, with Sell now and Keep: that is the question. Keep clears only that level.
Retrying: the sell did not go through and is trying again.
Runs while closed: covers a full sell at your Take profit, Stop loss or Trailing stop only. Everything under More still needs an open tab.
"No exits. Only you sell this.": none set. Exits in Trade settings apply to new buys. Open positions keep the exits they opened with.
"A moonbag: only you sell it.": no rule touches it.

A fast move can also fill past your level. The toast gives the real return.

What to do: set levels on the position itself. Read Live exits while the app is closed before you turn on Keep exits running when I close the app.

Copies and snipes¶

Why did my copy or snipe not buy?¶

Three different things:

Skipped: a filter, limit or balance check said no. Nothing was sent.
Missed: it tried and failed. You get "Not bought: $TOKEN", and the row reads Buy failed.
Held: the copy is not buying at all. Its tag says why: Practice. Go Live, Practice, Copy wallet empty, Practice, no Copy wallet, Limit hit, or Paused with a count of failed buys.

Open the copy in My copies and press Skipped: each token is listed with the reason. Bought, missed, skipped lists the latest for fast, together and dev copies. History has Failed buys. The words you will see:

"venue not copied yet": only pump.fun and PumpSwap buys are copied. In Live it is the pump.fun curve only, so a PumpSwap buy reads "wrong venue".
"later than 3 s" or "their buy too small": your Skip if later than or Min their buy.
"max open reached", "max buys per hour reached": your caps.
"daily loss limit reached": Limit hit until 00:00 UTC.
"Copy wallet short of SOL": each buy leaves at least 0.003 SOL behind for network costs, plus the tip and fees.
"already held": you hold a copy of it already.

After three buys in a row fail the same way, the copy pauses under Needs you.

What to do: change the one setting the reason names, or press Resume as it was. Not every skip needs fixing. See Copy Trade.

Moving money¶

Where is my SOL after a deposit?¶

SOL sent on another network, or another token, can be gone for good. We cannot pull it back.

Otherwise: the transfer has not landed, it went to another of your wallets (the Copy wallet has its own address), or you are in Practice, where every balance is play money.

What to do: match the address you sent to against Add money. Switch to Live. Paste that address into Solscan. Not there? Go back to whoever sent it. There but not in clusterz? Report it.

Why is my withdrawal stuck or refused?¶

A line under the field means the form stopped it and nothing moved: "That is a program or a token account, not a wallet.", "More than you have." or "Leave at least 0.001 SOL or send it all." Only cash can be withdrawn, so sell tokens first.

"Not sent:" ending "Your SOL has not moved.": press Try again.
"Could not reach the Solana network. Nothing was sent. Try again.": same.
"Sent, not yet confirmed. Check the balance in a minute.": do not send it twice. It may still land.

The Copy wallet is stricter. Move to Main pays SOL to your own verified wallets and nowhere else, tokens stay until they are sold, and 0.02 SOL stays back while positions are open so their exits can pay.

What to do: check Solscan before any second send. See Withdraw.

Why does my balance look different from Phantom?¶

Usually they are two different wallets. Signing in with Phantom does not trade from Phantom: "Trades use your wallet under Wallets, not Phantom." Your Main wallet has its own address.

Your money on Portfolio is cash plus the value of your tokens, in the mode you are in. Your Copy wallet and Rewards wallet are separate wallets with their own balances. Show values in flips between USD and SOL.

What to do: compare addresses first. Same address? Compare Cash, not Your money, with the SOL in Phantom. To move SOL across, use Send from Phantom.

App and account¶

Why does it say trading is paused or reconnecting?¶

Trading is paused. "Selling too, until our Solana connection returns. To sell now, export your key.": our link to Solana is down and the price keeps moving. Wait, or press Export key and sell from another wallet app. A Copy wallet key cannot be exported, so bags in it wait.
Live trading is paused by clusterz. "Nothing trades until it resumes. Your SOL is untouched.": we stopped it. Token prices still move. Your Main wallet's key is still exportable under Account > Wallets.
Reconnecting. "Prices may be old.": your link to us dropped. Do not trade off that number. Back online. means it returned.

"That code didn’t work. Check and retry" and "Could not send a code. Try again" are about the email code. "Sign-in didn’t complete. Please try again." means the return from Google, Apple, X or Discord failed.

Your wallet belongs to the account you first signed in with. A different method can open a new, empty account.

What to do: try every method you might have used. Key exported earlier? Your Main wallet still works in any Solana wallet app. The Copy wallet has no such route: it needs a sign-in.

Why does a token show no price or no score?¶

A price needs a market. Migrating means the curve is done and the pool has not traded, so Buy waits. "This token has no live pool" and "This token trades against another token, not SOL" mean we cannot buy it for you.

An Alpha score covers every Trenches launch. Any other token needs a tracked trader or a caller in it. Without a score you get the Safety word alone, or Not checked yet when nothing has been read.

What to do: treat a blank as unknown, not clean. Read the checks on the token page, or walk away.

Is my practice money real?¶

No. Practice is play money, 1,000 USD worth of SOL. It never touches your wallet and cannot be withdrawn.

Live bags gone from view? You switched modes. They stay in your wallet: switch back to Live.

Blew it up? Account > Practice money > Reset, then Reset practice.

Live money is never touched. Copies pay less in Practice than in Live. See Practice and Live.

Where to get help¶

Ask in Discord or on X. Include:

What happened and the exact words on screen.
The token, and the time in UTC.
Practice or Live, and phone or desktop.
Your wallet's public address and the Solscan link, if there is one.

Nobody from clusterz will ever ask for your private key. Treat any DM offering support as a scam, however helpful it sounds. Never share your key or a sign-in code.